Owz365 Privacy Policy – Our Commitment to Protecting Your Data

Owz365 is a trusted online gaming and Sports Betting platform for Bangladeshi users. We believe that protecting our members' personal data is one of our most important responsibilities.

This Privacy Policy covers the collection, processing, and storage of all information related to the use of owz365's website (owz365.app) and mobile application. When you use our services, some information is provided directly by you while other information is collected automatically.

This Privacy Policy has been prepared in accordance with international data protection laws and standards. We always respect your privacy and take every precaution to prevent misuse of your data. Using the owz365 platform means you agree to this policy.

Owz365 collects two types of information — what you provide directly and what is gathered automatically.

We never store your password, full bank card number, or sensitive financial details in plain form. Such information is always kept encrypted and processed only through authorized systems.

Owz365 uses your data only for the purposes listed below. It is never used for unnecessary or unauthorized activities.

• Account Management: To create, verify, and maintain your account.
• Financial Transactions: To process deposits and withdrawals and maintain transaction records.
• Customer Support: To address your questions, complaints, and support needs.
• Security: To prevent account hacking, fraud, and money laundering.
• Legal Compliance: To meet applicable legal and regulatory requirements.
• Service Improvement: To analyze usage patterns and enhance your gaming experience.
• Promotions: To inform you about relevant offers and bonuses, with your consent only.
• Responsible Gaming: To identify excessive gaming patterns and provide timely support.

Owz365 may share your information with third parties only in very limited circumstances. In every case, strict confidentiality agreements are upheld.

• Payment Processor: Payment gateways such as bKash, Nagad, Rocket, and Upay receive the information necessary to process transactions.
• Technology Partners: Server hosting, cybersecurity, and game software providers may process limited data.
• Law Enforcement: Data may be disclosed to regulatory authorities when required by court order or legal obligation.
• Anti-Fraud System: Fraud detection service providers may access your data solely for security purposes.

Beyond the parties listed above, owz365 does not share your data with any third parties. All our partners are contractually obligated to comply with data protection laws.

Owz365 uses cookies to keep the website running smoothly and to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: The site cannot function without these — they are essential for login sessions and security.
• Performance Cookies: Used to measure site speed and performance.
• Functionality Cookies: Helps remember your language preferences and settings.
• Analytics Cookies: To understand how the site is used — on a fully anonymous basis.

You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect certain features of the site.

Owz365 employs industry-leading security measures to protect your data. Our security framework is regularly updated and audited.

• SSL/TLS Encryption: All data transmissions are secured using 256-bit encryption.
• Two-Factor Authentication (2FA): Additional verification is available when accessing your account.
• Firewall & DDoS Protection: Robust security layers are in place at the server level.
• Regular Security Audits: Penetration testing is conducted by independent experts.
• Encrypted Storage: All sensitive data stored in our databases is kept in encrypted form.
• Access Control: Only authorized personnel have access to specific data.

In the event of a data breach, we will notify affected users as promptly as possible in accordance with applicable law. Please contact us directly with any security concerns.

Owz365 does not retain your data longer than necessary. A specific retention period is defined for each type of information.

Certain information may need to be retained beyond its standard period due to legal obligations. Once that period expires, data is securely deleted or anonymized.

Owz365 fully respects your right to data protection. You may exercise the following rights at any time.

To exercise these rights Help Centeror email us directly at support@owz365.app. All requests will be responded to within 30 business days of receipt.

Owz365 is strictly prohibited for anyone under 18. We do not knowingly collect data from minors.

Age is verified at registration, and identity document verification is mandatory as part of the KYC process. If an account holder is suspected to be underage, the account will be suspended immediately and any collected data will be deleted.

Owz365 may update this Privacy Policy when necessary — changes may occur due to legal updates, new services, or security improvements.

For significant changes, we will notify you through the following methods:

• A notification will be sent to your registered email address.
• A special message will be displayed when you log in to the site.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the site after any changes will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

Reach out to us directly for any privacy-related questions, concerns, or requests to exercise your rights.

You can also get quick support via live chat at our Help Center. We take all privacy-related concerns seriously and work to resolve them as promptly as possible.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.